Troubleshooting & FAQ

Since v0.1

My published page doesn’t look right / a change isn’t showing

Check the page’s Status is Published, not Draft — drafts only appear in Live Preview, never on the public site. If it’s published and still looks wrong, use Live Preview to compare against your unsaved edits; a hard-refresh of the public page (Ctrl/Cmd+Shift+R) also clears stale caching.

The Live Preview panel is blank

This is almost always an environment setting, not your page: the public site URL the admin points to, or the allowed cross-origin list, may need to be configured for your environment. Share this with safemode IT rather than troubleshooting it yourself.

A page slug came out with a number on the end (e.g. “about-us-2”)

That’s intentional — another page already used that address, so the platform appended a number automatically instead of silently overwriting the other page. Rename the slug field if you want a cleaner address, as long as nothing else is already using it.

I don’t see the contact form email arriving

Every submission always saves in Contact Submissions in the admin, even if email delivery isn’t configured. Email delivery is a separate, optional setup step (a Resend API key) — ask safemode IT to confirm it’s configured for your environment.

I can’t change my district’s slug, domain, or status

That’s by design — those three fields are locked to safemode IT super-admins so a site’s address can’t change unexpectedly and nothing goes Live without a review. Everything else on your District record is yours to edit.

A holiday or closure isn’t showing on the Calendar in the right year

Check whether “Repeats every year” is turned on. If it’s off, the event only shows in the exact year you entered on Start Date — turn it on for anything that recurs annually (like a fixed holiday) instead of re-entering it every year.

A colleague’s account got locked out

Five failed sign-in attempts locks an account for 10 minutes — wait it out, or a super-admin can reset the password (which also clears any lockout and 2FA enrollment) with the reset-admin tool.